Ordering Information
When Production Begins
Production Time
Shipping Methods
Order Cancellation
Unimprinted "Blank" Products
Repeat Orders
Order Changes
Rush Service
Returns
Spec Samples
Minimum Orders
Plate & Set-up Charges
Additional Imprint Colors & Locations
Credit Policy
Product Guarantee
Batteries
Prices Subject to Change
Intellectual Property
Artwork


When Production Begins
  1. Production-ready artwork, to size, reaches our factory accompanied by a complete purchase order specifying item(s) desired, quantity, specific imprint color(s), shipping instructions, etc.
  2. Payment in full is received or credit has been authorized for your order.
  3. A signed order confirmation form and artwork proof have been received by AdVantage Line by fax or mail.
Production Time
Normal production time is seven to 10 working days. Production time begins when all of the following have occurred:
  1. Factory receipt of a complete written purchase order specifying item(s) ordered, quantities, specific imprint color(s), shipping instructions including ship to address, etc.
  2. Factory receipt of payment in full or approval of credit for the order.
  3. Factory receipt of signed artwork paper proof and order confirmation form.
Production time does not include the day the order is received at the factory. Please call the factory to inquire about inventory availability. We do our best to accommodate all rush orders. Whatever it takes! Custom products may require more production time due to the manufacturing time and complexities of the importing process.

Shipping Methods
All orders will be shipped using the most economical method available, unless a specific service is requested. Drop shipments to multiple locations will incur an additional cost of $8.00(G) per location. AdVantage Line uses UPS, Federal Express, FedEx Ground and common carrier trucking for shipping of all orders unless otherwise instructed. We will not be held responsible for shipments not received due to reasons such as national disaster, employee strikes, weather or any other reason(s) not in our direct control. All orders are shipped F.O.B. our factory in Des Moines, Iowa unless drop-shipped from our California warehouse. All goods lost or damaged in transit become the sole responsibility of the freight carrier.

Order Cancellation
Buyer shall be held responsible for any cost incurred through date of cancellation of any completed or partial order. Only written cancellations will be accepted. No returns will be accepted without written authorization by our factory Customer Service Representative.

Unimprinted "Blank" Products
If you desire to purchase merchandise without a logo imprint, it will be billed at the "next quantity" price shown (ie. If you order 100 pieces, use the 250 piece price/unit). Our minimum catalog order quantities still apply. We do not accept returns on blank items. Should batteries be ordered with any blank goods, they will be shipped separately in bulk and not placed inside individual boxes or items. Orders for blank products must be prepaid!

Repeat Orders
For reorders, please furnish your original purchase order number and last order date with a copy of the actual artwork to be remade. There is a $25.00(G) Reorder Charge for the exact artwork reorder. Re-orders requiring any changes to art in size, copy or color will be considered a “new” order requiring a new $40.00(G) set-up and screen charge.

Order Changes
All changes to an order in progress will be charged a $25.00(G) administration fee. Changes will affect production time. Only written changes will be accepted.

Rush Service
At AdVantage Industries, we understand the need for fast shipment of your orders. Most orders ship in 10 working days or less, but should you require expedited shipment of your order, please call our Customer Service Department for authorization and availability of rush service. A rush charge may apply depending upon production schedule and complexity of the project. Allow extra production time for orders without camera-ready artwork, orders requiring spec samples and for large-quantity purchases. To meet specific events it may require expedited airfreight and shipping charges for which you will be responsible. AdVantage Industries will always provide estimates of shipping charges, but actual billed freight costs may vary depending on carrier rates and regulations. AdVantage Industries will make every effort to select the most competitive freight method for every shipment.

Returns
All claims must be submitted in writing within 30 days of receipt of goods. No merchandise will be accepted without prior authorization and a Return Goods Authorization (RGA) number issued by the factory. We will not accept the return of goods in which a waiver of spec sample proof was signed. No credit or replacement goods will be issued for merchandise that is unavailable for return to factory.

Spec Samples
Spec samples not accompanying an order will be billed at $40.00(G) plus cost of plates or screens, art charges and cost of item.

Minimum Orders
Less than minimum orders are $40.00(G). Minimum orders are one-half of the lowest quantity.

Plate & Set-up Charges
Plate and setup charges are one-time charges associated with the production of your order. They include film work (pos. or neg.), plates, screens and dies. These items will be kept on file for a period of two (2) years. AdVantage Line is not responsible for artwork after this two-year period. Exact reorders placed with AdVantage Line after the two-year time period will require new setup and plate charges. Plates, molds, tooling, etc. are to remain the sole property of AdVantage Line.

Additional Imprint Colors & Locations
All items featured in our catalog and on this website include a one-color/one-position imprint. Additional colors and positions will add $0.50(G) each, plus an additional setup charge of $40.00(G).

Credit Policy
To assure prompt fulfillment of your order, all new accounts must prepay the first order(s) until an "Open Account" status has been established. Credit is an "earned privilege" and not assumed granted until notified by AdVantage in writing. AdVantage Industries relies on Dun & Bradstreet, Vendor References, and ASI Credit Direct reporting for credit evaluation and "Open Account" determination. For orders $1000.00 or less, AdVantage Industries will accept VISA, Mastercard, or American Express credit cards. All orders for blank merchandise must be prepaid. Freight charges will be estimated when order is placed, and must be prepaid with blank merchandise orders. Establishment of an "Open Account" requires completion of a Credit Application, and approximately 10 working days for evaluation. Rush orders may not provide ample time for credit review, and might require prepayment to expedite your shipment or meet deadline deliveries. NOTE: AdVantage Industries is not responsible for late deliveries or delays caused by assumption of "Open Account Status."

Product Guarantee
AdVantage Industries guarantees all products to be free of defects in workmanship when leaving our factory. Unknown defects in products will be quickly reviewed by Customer Service and replacements or repairs will be made for up to 30 days from date of shipment from our factory. All claims must be submitted in writing. Paper proofs are supplied for all AdVantage Industries orders, and any errors in copy or imprint resulting from "Approved Artwork Proof" are not covered under this guarantee. Note: Any defective or unacceptable item(s) should always be held for our inspection and for possible return to AdVantage for credit. If deemed defective, AdVantage Industries will credit or replace any product given reasonable production time and available inventory to do so. Credit on an order will not be given for expenses incurred by a distributor or end user of product for freight charges, handling, repackaging, sorting, or additional “unauthorized” expenses. Under no circumstances should any product be reshipped or returned to AdVantage Industries without prior written authorization.

Batteries
Batteries are required for use in many AdVantage products. Battery size, quantity required, and whether or not they are included in product pricing is clearly marked in the catalog copy for each. Batteries will be inserted into boxes at no additional charge when purchased or when included as per catalog copy. Should you require batteries to be inserted into each item purchased prior to shipment, there will be an additional cost of $.50(G) per item. Please allow for extra time to accomplish this. Batteries purchased from AdVantage Industries are standard metal cased dry cells. Some motorized products perform better with Alkaline Cells and on these items we make this recommendation in the copy. Should you desire Alkaline Cells, there will be an additional charge as noted in catalog copy. If you desire a specific brand name battery, we will quote you upon request. NOTE: We do not recommend inserting batteries into products which may sit for extended periods of time (i.e. over 90 days). Leakage and discharge of the batteries may result. AdVantage Industries will not be responsible for any product damage caused by improper use of batteries.

Missing Batteries: Occasionally, an order may ship without batteries despite our customers request to include them. This might occur as a result of an oversight or due to "out-of-stock" situation beyond our control. Should this occur, AdVantage Industries will call to inform of this issue, and if through oversight, we will attempt to ship under separate cover, or credit this battery value on your invoice. Please note that "emergency" or "retail" battery purchases made by customers are not the responsibility of AdVantage Industries, Inc., and will not be reimbursed beyond the amount listed on your purchase order.

Prices Subject to Change
Merchandise Prices shown on this website are based upon our current material and labor costs. All pricing is "market driven" and prices are subject to increase or decrease without notice. Please confirm all pricing using this website or via phone with a customer service representative.

Intellectual Property
Respect for intellectual property rights is important to AdVantage Industries. We hold a variety of both design and function patents and we strive to uphold the sound principals of US Patent law at all times. We strive to purchase patented products from the actual Patent Holder and alert our customers when we know a particular product is protected by a known patent. Occasionally, a new patent might preclude us from selling an advertised product, and should any new patent prevent lawful selling of any product, we cannot be held accountable for an inability to fill an order. AdVantage Industries will not manufacture a custom product known to have legal patent protection. Please contact us regarding any patent issues that are of concern, and we will do our utmost to protect intellectual property rights of others, as well as, to protect those of our own.